Managed Services & Helpdesk

managed services

We’re committed to understanding every element of your business so you can rely on us like your own IT Department.

This is where our team really shines. We love getting to know the ins and outs of your business, and using our expertise to not only manage but improve your IT operations. From ensuring your program subscriptions are always up to date to monitoring your data backup, sourcing cost-efficient hardware to keeping your systems secure, our team are there to ensure every piece of your business’ IT is running smoothly in the background. We know we’ve done our job, when you don’t even have to think about it.

But we also know that the unexpected can sometimes happen. That’s why we’re always available on call for your emergencies and IT help. We work quickly to respond to your problems in the most efficient way possible. We’ll work with you to keep you updated, present you with the options and work tirelessly to get your IT back up and running as soon as possible. And you can always rest assured you’ll be speaking with a familiar voice on our end of the phone.

What’s included in our Managed IT Services:

  • Unlimited access to our local (non-outsourced) helpdesk
  • Guaranteed SLA response times
  • Remote & Onsite technical support
  • Computer systems management and monitoring
  • Software updating and Windows Patch management
  • Security management (firewalls / Antivirus / Email)
  • Backup management (agreed RTO & RPOs are sustained)
  • Hardware procurement
  • General advice and strategic planning
  • Project management
  • Remote & onsite tech support
  • Technology equipment replacement and repair

Our value-add services:

  • Cloud hosting
  • Website hosting
  • Telephony support and management
  • Domain name management
  • DNS hosting and management